Postscript to Samoa “coastal walk”

Happy news after the big outing in Samoa –  the Crystal folks, within about 20 minutes after the first guests returned from the “coastal walk,” advised everyone on that trip that a partial refund was already processed, so no one would pay more than 50% for that trip.   Helped to establish that the early complaints prompted a quick response.

4 Responses

  1. We shared snippets of your travel travails at the EOCH meeting today. So you and Joe were in our thoughts and prayers. Glad you are having such a good time. Too bad about the gentle “coastal walk.”

    1. So here’s the deal – we never even had a chance to complain – it was all taken care of before we could even say that we were disappointed. I guess that shows that some people are quicker to complain than we are!

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